Privacy Policy

Effective Date: 04/15/2026

surfacebatteryshop.com ("we", "our", "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and share your information when you visit our website, place an order, or contact us.

1. Who we are & how to contact us

Website: surfacebatteryshop.com
Email: service@surfacebatteryshop.com

If you have any questions about this policy or your personal data, you can contact us at the email above.

2. Information we collect

We collect information you provide directly and some data automatically.

Information you provide:

Name, email address, phone number
Billing and shipping address
Order details and purchase history
Customer support messages and attachments

Information collected automatically:

IP address and device information
Browser type and operating system
Pages visited and usage behavior

We may also use cookies and similar technologies (see Section 9).

3. How we use your information

We use your information to:

Process and deliver your orders
Handle payments and provide invoices
Provide customer support and after-sales service
Improve our website and services
Prevent fraud and ensure security
Send service-related or marketing emails (where permitted)

4. Payment & security

All payments are processed through trusted third-party providers (such as PayPal or card processors).

We do not store full credit card details on our servers.

We use standard security measures, including encryption, to protect your information during transmission.

5. Sharing of information

We only share your information when necessary to operate our business, including:

Payment processors: PayPal, Google Pay, Apple Pay, and card acquirers (to process payments securely).
Couriers and logistics partners: EVRi and other delivery partners to fulfil and track orders.
Cloud, hosting and IT providers: for website hosting, data storage and backup.
Analytics & advertising partners: e.g. Google Analytics, Google Ads, Facebook/Meta (to measure and improve services).
Customer service & CRM tools: to manage support tickets and communications.

We do not sell your personal information to third parties.

6. International data transfers

Your information may be processed or stored in countries outside your own.

Where applicable, we take reasonable steps to ensure appropriate safeguards are in place to protect your data.

7. Data retention

We retain personal data only as long as necessary for business and legal purposes.

Order records may be kept for accounting and tax requirements
Customer service records may be retained for support and warranty purposes

8. Your rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request corrections to inaccurate information
Request deletion of your data
Object to certain types of data processing
Withdraw consent where applicable

To exercise any of these rights, please contact us at the email listed above.

9. Cookies

We use cookies to improve your browsing experience and understand how our website is used. Our Cookie Policy explains the types of cookies we use:

Essential cookies (required for site functionality)
Analytics cookies (to improve performance)
Marketing cookies (where applicable)

You can manage cookies through your browser settings.

10. Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Measures include secure servers, HTTPS, access controls, encryption for data in transit, regular security testing and staff training.

However, no method of transmission over the internet is completely secure. If you suspect any breach, please contact us immediately.

11. Children's privacy

Our services are intended for adults. If you are under 13 (or the applicable age in your jurisdiction), please do not provide personal data without parental consent. If we become aware that we have collected personal data from a child without appropriate consent, we will delete it.

12. Updates to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Email: service@surfacebatteryshop.com
Address: 10886 CITRUS AVE, FONTANA ,CA 92337 USA