Terms and Conditions
These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from us. By accessing our site or placing an order, you confirm that you agree to these Terms. If you do not agree, you must not use our website.
About Us
surfacebatteryshop.com ("the Site", "we", "our", "us") is a specialized retailer of high-performance replacement and OEM-compatible power solutions specifically designed for Microsoft Surface devices. We provide professional-grade battery components to individual users, repair technicians, and business entities worldwide.
Contact Email: service@surfacebatteryshop.com
Copyright
All designs, graphics, text, and images on this site are copyrighted and owned by surfacebatteryshop.com. You may not copy, transmit, display, distribute, or reproduce any material for commercial or business purposes without the explicit permission of the copyright owner. Unauthorized use may result in legal action.
Content and Use of Information
You may use the information on this site for personal purposes in accordance with our Terms of Use. Sharing, downloading, printing, or redistributing materials to third parties is strictly prohibited. No content on this site may be duplicated, stored in a retrieval system, or transmitted by electronic, mechanical, photocopying, or any other means without prior consent. Users must not engage in activities that violate applicable laws, regulations, or our Terms of Use, including the use of automated tools (e.g., robots, spiders) to monitor or copy web pages without authorization.
Eligibility to Purchase
To place an order, you must:
- Be at least 18 years old
- Provide accurate delivery and billing details
- Have the legal capacity to enter into a contract
We reserve the right to decline orders in cases of suspected fraud, incorrect information, or misuse.
Product Information & OEM Compatibility Disclaimer
All batteries sold on this website are third-party replacement products.
- We do not manufacture or sell original OEM batteries, and we are not affiliated with or endorsed by Microsoft.
- "Surface" and related model names displayed on our website are used solely for the purpose of identifying device compatibility.
- Our replacement batteries are independently designed to match OEM specifications in terms of voltage, capacity, connector type and fitment, but they should not be interpreted as genuine products from the original manufacturers.
By purchasing, you acknowledge that you are buying a compatible alternative, not an original OEM-branded battery.
Order Acceptance
We reserve the right to decline or cancel any order at our sole discretion. Orders may be canceled due to limited stock, errors in product or pricing information, or issues identified by our credit and fraud prevention team. Additional verification or information may be required before an order can be accepted. Customers will be notified if an order, or any part of it, is canceled or requires further information for processing.
Delivery, Carrier Procedures, and Returns
By placing an order, the customer acknowledges that delivery procedures may vary depending on the destination country, carrier network, service level, customs requirements, and local delivery conditions. While parcels are normally shipped to the shipping address provided at checkout, direct handover at the door cannot be guaranteed in every case.
If delivery cannot be completed, the carrier may apply a local alternative delivery process, including re-delivery, redirection to a pickup point, parcel shop, locker, depot, safe place, neighbor, or another authorized location where supported.
Customers are responsible for providing accurate shipping information, monitoring tracking updates, and completing any required collection, redelivery, customs, tax, or address confirmation actions within the relevant time limit.
Return handling, refund eligibility, and the treatment of undeliverable, refused, uncollected, customs-delayed, destroyed, or non-returnable parcels are governed by our Shipping Policy and Return Policy, which form part of these Terms.
Pricing and Availability
All prices listed on this site are subject to change without notice. Product availability may vary, and we do not guarantee that every product will be in stock at all times. We are not responsible for typographical errors, pricing inaccuracies, or out-of-stock situations, and we reserve the right to correct any errors or update information as necessary.
Shipping and Delivery
Shipping times are estimates and may vary depending on location, customs processing, and other factors outside our control. We are not responsible for delays caused by carriers or third-party logistics providers. Risk of loss or damage to products transfers to the customer upon delivery by the shipping provider.
Order Processing and Contract
You will receive an order confirmation email after purchase. This does not constitute acceptance. The contract is formed only when your order is dispatched.
We reserve the right to cancel any order before dispatch in cases such as pricing errors, stock unavailability, or payment issues. You will be notified and refunded promptly if applicable.
Returns and Refunds
Returns and refunds are subject to our Return Policy. Products must be returned in their original packaging and in resalable condition. Certain items may be non-returnable or subject to restocking fees. Customers should contact our support team before initiating any return.
Disclaimer of Liability
surfacebatteryshop.com is not liable for any direct, indirect, incidental, or consequential damages arising from the use of this site or the purchase of products. We provide products and information "as is" and make no warranties, express or implied, regarding accuracy, completeness, or merchantability.
Privacy and Security
We respect your privacy and handle your personal information in accordance with our Privacy Policy. All payment and personal data are processed securely, and we implement reasonable measures to protect against unauthorized access or disclosure.